What
we can do for You
Dovetail Foks is a fully licensed travel agent established
in 1992 providing a full range of travel-related services
required by the business traveller and exhibition delegate.
For example:
Air , Rail , Hotel, Car Hire,
Insurance, Leisure Travel, Meet & Greet/Limousine
Service, Passports & Visas, Travel Expense Management,
Courier Delivery, Management Information, Supplier Negotiation.
Typically, business is serviced
in-house, with a dedicated, fully trained Account Manager
assigned to each client. However, other options do exist
and can be implemented to best meet the needs of each
individual client (implant, outplant, joint venture
etc).
How
we meet your Needs
Many of our clients develop their own definitive travel
policies (sometimes in partnership with us).
Our state of the art accounting system
(Sabre and Travel Power) and our management information
system (Times) provide us with the most sophisticated
methods of producing and analysing travel patterns/numerical
data, enabling us to consistently deliver the most appropriate,
cost effective products to our clients. Clients' managers
and buyers can then engage in independent analysis -
particularly useful when buying their travel service
via a management fee.
A comprehensive 24-hour service is offered
to all our clients, giving travellers round the clock
access to a senior manager, who has the authority to
take independent decisions when it counts most.
Our
Commitment to Quality
Our compliance with internal quality procedures necessitates
thorough and continuous auditing of all our procedures.
This activity demands our vigilance and assures our
clients of a consistently high level of service. We
invest heavily in the development of our most important
assets-our people and our systems
On-going training for all our people
helps us to develop our potential and update our skills
thereby equipping us to successfully manage our clients'
business. Utilising the latest technology ensures that
we have the most appropriate tools with which to deliver
our product.
Our mission statement is: We
strive to provide a premium service whilst maintaining
a personal relationship with all our clients.
Working
Together
The first step towards establishing a successful relationship
usually involves our visiting the prospective client
and identifying, with them, their travel needs.
Smaller companies tend to approach this
informally - often verbally. Larger corporations are
more likely to issue a formal brief in the shape of
a tender document, outlining specific objectives and
demanding detailed responses in order to establish that
the prescribed criteria can be satisfied. Our response
to a tender document of this type is a comprehensive
travel proposal.
For more information, to open an account
with us, or to make a one-off booking Contact
Us
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